Frequently Asked Questions

How do I Schedule my cleanings?

The best method is to send all cleaning schedules via email with at least 2 or 3 days notice.
IMPORTANT:  If you do not get a response within 24- 48 hours, please call our office to confirm receipt of the email.

How can I make my payment?

Invoices are sent out at the end of each month. Payments are due upon receipt of the invoice. Any outstanding balances over 30 days will have their regular services discontinued until the balance is satisfied in full.

How can I cancel or change my cleaning service(s)?  

HH Cleaning Services, LLC simply requires one days notice to cancel any service. Notifications should be done via email or fax.

What forms of payments do you accept?

Cash, Checks, Visa, Master Card, & Discover are currently being accepted.

Can long term tenants use linens provided by HH Cleaning Services, LLC?

Long term tenants may use our linens for an extended period of time for a
monthly fee.

What is the definition of  TURN?

This term when a guest is checking out and a new guest is checking in on the same day.

What is the definition of  MIDSTAY?

This is a service we offer for those guests who may want a cleaning service during their stay on Hilton Head.  It is treated exactly as a full cleaning (including changing of all linens) with the exception that all personal belongings are left untouched.

Please call our office for more details.